pk64 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pk64 ("pk64", "we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "User", "Player") of the pk64 platform at pk64.app, including all associated services, betting products, casino games, and account functions.

pk64 is committed to protecting the privacy of all its users, including players accessing the platform from Pakistan and other jurisdictions. By registering an account or using any feature of pk64, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy forms part of and should be read alongside the pk64 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Data We Collect

2.1 Information You Provide Directly

When you register a pk64 account, use platform features, or contact support, we collect personal data that you provide to us, including:

• Full legal name
• Date of birth (for age verification purposes)
• Pakistani mobile number and/or email address
• Account password (stored in hashed, non-readable format)
• CNIC (Computerised National Identity Card) number and document image (for KYC verification)
• Payment account details including JazzCash mobile number, Easypaisa wallet number, and/or bank account information (HBL, UBL, Meezan Bank, Bank Alfalah)
• Correspondence submitted through live chat or email support

2.2 Data Collected Automatically

When you access pk64, we automatically collect certain technical data including:

3. How We Use Your Data

pk64 uses the personal data it collects for the following purposes:

• Account Management: To register, verify, maintain, and administer your pk64 account, including processing login requests and managing account settings.
• Payment Processing: To process JazzCash, Easypaisa, bank transfer, and USDT deposits and withdrawals in Pakistani Rupees. Payment data is shared with the relevant payment processors solely for transaction execution.
• KYC & Identity Verification: To verify your identity and age as required by anti-money laundering principles and our internal compliance programme.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct.
• Responsible Gaming: To monitor play patterns and apply responsible gaming tools including deposit limits, session timers, cooling-off periods, and self-exclusion where activated.
• Customer Support: To respond to support queries submitted via live chat or email, and to maintain a record of communications for quality assurance.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the pk64 platform, identify technical issues, and develop new features.
• Marketing Communications: Where you have provided consent, to send promotional communications about pk64 bonuses, new games, PSL betting markets, and platform updates. You may withdraw this consent at any time via account settings.
• Legal Compliance: To comply with applicable legal obligations, respond to regulatory requests, and enforce our Terms & Conditions.

4. Legal Basis for Processing

pk64 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and pk64 — including account management, transaction processing, and bet settlement.
• Legitimate Interests: Processing necessary for pk64's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights.
• Legal Obligation: Processing necessary to comply with applicable legal obligations including anti-money laundering requirements and regulatory compliance.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

5.1 Payment Processors

To process deposits and withdrawals, pk64 shares relevant payment data with authorised payment processors including JazzCash (Jazz/Mobilink), Easypaisa (Telenor Microfinance Bank), and banking partners including HBL, UBL, Meezan Bank, and Bank Alfalah. These processors act as data processors under instruction from pk64 and are contractually obligated to protect your data.

5.2 Game Providers

pk64's casino and sports betting products are powered by third-party game and platform providers including JILI, Pragmatic Play, PG Soft, and Evolution Gaming. Minimal session and account data is shared with these providers for the purpose of game operation and fair play certification. No payment or identity data is transmitted to game providers.

5.3 Legal & Regulatory Disclosure

pk64 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. pk64 will endeavour to notify affected users of such disclosures where legally permissible.

5.4 No Sale of Data

pk64 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data sharing is limited strictly to what is necessary for platform operations as described in this Policy.

6. Cookies & Tracking Technologies

pk64 uses cookies and similar technologies to operate the platform and improve user experience. The categories of cookies used are:

• Essential Cookies: Required for platform functionality including authentication, session management, and security. These cannot be disabled without impairing platform access.
• Functional Cookies: Store user preferences such as language settings and responsible gaming configurations.
• Analytics Cookies: Collect anonymised data on page visits, navigation paths, and feature usage to help pk64 improve the platform. Data collected through analytics cookies does not identify individual users.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your login state during a browsing session.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in to and use the pk64 platform.

7. Data Retention

pk64 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following:

• Active Accounts: Data is retained for the duration of your active pk64 account relationship.
• Closed Accounts: Following account closure, pk64 retains identity, transaction, and KYC data for a minimum of five (5) years to comply with anti-money laundering obligations and legal record-keeping requirements.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to applicable legal retention obligations.
• Support Correspondence: Retained for two (2) years from the date of last interaction for quality assurance and dispute resolution purposes.

Following the expiry of applicable retention periods, pk64 securely deletes or anonymises personal data in accordance with its data destruction procedures.

8. Data Security

pk64 implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your browser and pk64 servers.
• Bcrypt hashing for all stored account passwords — no plain-text password storage at any point.
• Two-factor authentication via OTP for new device logins and sensitive account operations.
• Access controls restricting internal staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of pk64 platform infrastructure.
• Encrypted storage for KYC documents and payment method data.

While pk64 takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own pk64 login credentials and for notifying pk64 Support immediately if you believe your account has been compromised.

9. Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by pk64:

• Right of Access: Request a copy of the personal data pk64 holds about you.
• Right of Rectification: Request correction of inaccurate or incomplete personal data.
• Right of Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: Request that pk64 restricts processing of your personal data in certain circumstances.
• Right to Data Portability: Request your personal data in a commonly used, machine-readable format where processing is based on consent or contract.
• Right to Object: Object to processing of your personal data based on legitimate interests.
• Right to Withdraw Consent: Withdraw marketing consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pk64 Support via live chat or email at support@pk64.app (plain text — not a link). pk64 will respond to data rights requests within 30 days.

10. Children's Privacy

The pk64 platform is strictly for users aged 18 and above. pk64 does not knowingly collect personal data from persons under 18 years of age. If pk64 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account closed immediately. If you believe a minor has registered a pk64 account, please notify pk64 Support immediately via live chat.

11. Third-Party Links

The pk64 platform may contain references to third-party payment providers, licensing bodies, or responsible gaming resources. This Privacy Policy applies solely to the pk64 platform and does not extend to any third-party websites or services. pk64 is not responsible for the privacy practices of any third party. You are encouraged to review the privacy policies of any third-party services you interact with in connection with your pk64 account.

12. Changes to This Privacy Policy

pk64 reserves the right to update this Privacy Policy at any time. Where material changes are made, registered pk64 users will be notified via email or platform notification prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the pk64 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pk64, please contact our Support team:

• Live Chat: Available 24/7 via the pk64 platform after login. Immediate response during staffed hours.
• Support Email: support@pk64.app — displayed as plain text, not a clickable link. Email responses within 2–4 hours.
• Urdu Support: Urdu-friendly assistance is available on request via live chat for players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across Pakistan.

For responsible gaming-related queries, please visit our Responsible Gaming page.